typical bay area experience

Dear Comcast,

My rate went up, and I called to cancel -- I would never pay $110 a month for something I could get for half the price somewhere else. I was offered a new rate. The new rate is higher than the old rate, but low enough to make me too lazy to switch.

I am getting the same services for a higher price. My bill, however, is higher than either price, because it was pro-rated according to the unacceptable $110 rate. I asked the supremely unhelpful Carolina (employee #0531) and her equally unhelpful, ruder supervisor Randy (#0641) to change the statement amount or to give me a credit on the next statement to make up for the difference. They unhelpfully noted that the amount is higher because it's prorated. I KNOW, BUT IT'S PRORATED ACCORDING TO AN UNACCEPTABLE RATE THAT I TRIED TO CANCEL.

I am getting the same service.

When the rate went up to $110, I tried to cancel.

I was offered a new rate.

For this bill, I should pay the old rate or the new rate, NOT the rate that would have made me cancel. "It's pro-rated" makes no difference. If I won't pay $110 per month, why would I pay the same amount on a daily basis?

You claim to be Comcastic. What does that mean? Have Randy and Carolina ever made anyone feel Comcastic? I'm guessing no. I suppose they were more memorable than other CSRs, because they were so unhelpful. Is that what Comcastic means? Memorably unhelpful?

In the past, I have written glowing emails and letters to companies whose products and service I loved. Comcast is not one of them. It's pretty astounding how many disgruntled customers you have. Please add me to the list, unless you have a better idea.